Privacy Policy

Last updated: 26th September 2025

The Sharing Life Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, your rights, and how to contact us.

 

1. Who we are

  • Company name: The Sharing Life Ltd (Company number 16746201, registered in England & Wales)
  • ICO registration number: C1785875
  • Contact: dataprotection@thesharing.life

We are the data controller of the personal data we collect about you.

 

2. The personal data we collect

We may collect:

  • Contact details, account details, survey responses, content you share, technical data (IP, device, browser), marketing preferences.
  • Special category data: We do not intentionally collect sensitive personal data (e.g. health, religion, sexual orientation) unless you choose to provide it when sharing your story. Where you do so, we will rely on your explicit consent to process this data.

We collect personal data in three ways:

  1. Directly from you – e.g. when you sign up, subscribe, make a payment, or submit content.
  2. Generated by us – e.g. login IDs, analytics from site usage.
  3. From third parties – e.g. payment providers, survey partners, or social media platforms (with your consent).

Sometimes our sites may link to other sites with their own privacy policies. We are not responsible for those sites.

 

3. How we use your personal data

We process your data for:

  • Running newsletters, surveys, and community content.
  • Responding to queries and complaints.
  • Site security, fraud prevention, and technical troubleshooting.
  • Marketing communications (if you opt in).
  • Publication of user-submitted stories: If you submit sensitive information (e.g. about health or bereavement), we will only publish it with your explicit consent.

Legal bases

  • Consent – e.g. newsletters, cookies, sensitive story submissions.
  • Contract – providing services you request.
  • Legal obligations – e.g. financial record-keeping.
  • Legitimate interests – site administration, understanding our users, and growing our services in ways you’d reasonably expect.

 

4. Sharing your data

We only share personal data with:

  • Service providers (e.g. hosting, analytics, email).
  • Regulators or law enforcement if legally required.
  • Event sponsors/partners only where you give consent.
  • All providers are bound by Data Processing Agreements (DPAs) to ensure your data is secure and not misused.
  • We never sell your personal data.

 

5. Cookies & tracking

We use cookies and similar technologies to:

  • Run the site (essential cookies).
  • Analyse usage (analytics).
  • Deliver relevant ads (marketing cookies).

Non-essential cookies are only used with your consent. You can manage your preferences via the cookie banner or browser settings. See our Cookie Policy for details.

 

6. Data retention

We only keep data for as long as necessary:

  • Marketing data → until you withdraw consent.
  • Account data → while your account is active, plus up to 12 months after closure.
  • Financial data → 7 years (legal requirement).
  • Community submissions → while published on the site (unless withdrawn).
    After expiry, data is securely deleted or anonymised.

 

7. Security

We use technical and organisational safeguards (e.g. encryption, secure servers) to protect your data.
You are responsible for choosing a secure password and keeping it confidential.

 

8. Your rights

You have the right to:

  • Access a copy of your data.
  • Correct inaccuracies.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to processing.
  • Withdraw consent (e.g. unsubscribe).
  • Lodge a complaint with the ICO at ico.org.uk.

We aim to respond to all requests within 1 month.

 

9. Generative AI

We may use AI tools to analyse anonymised or aggregated data (e.g. to spot themes in survey responses).

  • We do not use AI to make automated decisions that significantly affect you.
  • We do not feed your identifiable personal data into external AI systems without your consent.

 

10. Changes

If we update this policy, we will post changes here and update the “last updated” date.